How we factor our shipping cost:

The quality of our ferments is unmatched. We make everything from scratch including our home made coconut milk for our kefir, we juice the lemons for our lemonade, we shred the cabbage for our kraut. We do not cut corners to save money. In addition we do not outsource our creations to a co-packer like 95% of the products you love do. Why? Because quality is #1 to us.

To maintain superior quality, we ship overnight. We have found through trial and error that overnight packages are cared for and treated kindly. By shipping overnight, you receive a package very quickly, intact and in perfect condition. This is the only way to maintain perfect quality from our kitchen to yours. 

**We often sell out of products. If your order does not ship right away, then we are sold out of a product that you ordered. Your order will ship asap when the item is back in stock. Please allow 24 hours for your order to process.

VERY IMPORTANT PLEASE READ:

WE CANNOT CANCEL OR REFUND AN ORDER ON THE DAY THAT IT IS SHIPPING. IF YOU HAVE A SUBSCRIPTION WITH US, PLEASE NOTE WHEN IT WILL CHARGE/SHIP. WE CANNOT CANCEL ANY ORDERS ON THE DAY IT IS BEING SHIPPED. DO NOT EMAIL ME SAYING YOU DIDN'T KNOW YOU HAD A SUBSCRIPTION. IT IS VERY CLEAR. THANK YOU

CARRIER

We use FedEx to ship your package. We ship every day of the week except for Fridays and the weekend. We do not ship to a PO Box. We ship overnight. If there are delays with FedEx there are no refunds for shipping cost. We cannot control what Fed Ex does and why there are delays. If your items are lost or damaged please see policy below.

DAMAGES and REFUNDS

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it take a photo of it and contact us immediately.  If your item(s) do arrive damaged please contact us at admin@fermentingfairy.com and we will process an insurance claim on your behalf and replace the damaged goods. DO NOT EMAIL US THROUGH FACEBOOK OR INSTAGRAM. Please send photos within 48 hours of receipt of package. Thank you! ****WE DO NOT OFFER REFUNDS THAT ARE MORE THAN 7 DAYS AFTER RECEIPT OF PRODUCT****(refunds are for damaged or lost items only) ***No refunds for international orders*** ***WE DO NOT OFFER REFUNDS IF YOU DO NOT LIKE THE PRODUCTS***

DO NOT REFUSE A PACKAGE. WE WILL NOT REFUND OR RESHIP IF YOU REFUSE A PACKAGE. THANK YOU

Products	Overnight
1-6	$35
7-12	$45
13-18	$60
19-24	$75
25-30	$90
31-36	$105
37-42	$120
43-48	$135
49-54	$150
55-60	$165
61-66	$180
67-72	$195
73-78	$210
79-84	$225

 

Medical Disclaimer:

The information on this site is not intended or implied to be a substitute for professional medical advice, diagnosis or treatment. All content, including text, graphics, images and information, contained on or available through this web site is for general information purposes only. Fermenting Fairy makes no representation and assumes no responsibility for the accuracy of information contained on or available through this web site or consultations or webinars, and such information is subject to change without notice. You are encouraged to confirm any information obtained from or through this web site with other sources, and review all information regarding any medical condition or treatment with your physician.