Fermenting Fairy Shipping Policy

Last Updated: October 2025

1. Processing Time

Orders are typically processed within 2–3 business days if the product is in stock.

Because our fermented products are made fresh, short processing times ensure peak quality before shipping.

2. Shipping Method

All orders are shipped via Express Overnight Service for the fastest delivery once your order leaves our facility. While we work hard to get your products to you quickly, Fermenting Fairy is not responsible for delays caused by FedEx or any other carrier, including weather or operational disruptions.

3. Shipping Fees

Shipping fees are based on destination, weight, and carrier rates. Please see below for updated rate information. Additional charges may apply for remote or oversized shipments.

4. Temperature & Storage

We do not ship with ice packs or cold storage. Our probiotic products are naturally preserved by beneficial bacteria, keeping them safe and stable during shipping regardless of temperature upon arrival. Refrigeration is recommended upon arrival to maintain freshness and slow continued fermentation.

5. Product Handling – Probiotic Lemonades

Due to the carbonated nature of our probiotic lemonades, pressure can naturally build up inside the bottle. It is important that you 'burp' the bottle 1–2 times per week to release gas
and prevent overflow or breakage. Please follow the burping instructions included in your package for safe handling.

6. Shipping Regions and Schedule

We currently ship everywhere within the United States, including Alaska and Hawaii, which may incur an additional shipping fee.

International shipping is also available upon request—please contact us prior to placing your order for a custom quote and delivery timeframe. Fermenting Fairy ships Monday through Thursday only to ensure freshness and prevent weekend carrier delays. We do not ship on Fridays or weekends.

7. Delivery Issues

If your package arrives damaged or does not arrive within a reasonable timeframe, please contact us within 48 hours of delivery at admin@fermentingfairy.com with photos and your order details.

8. Contact

For any shipping-related questions or international requests:

Email: admin@fermentingfairy.com

Website: https://fermentingfairy.com