Due to the perishable nature of our products, Fermenting Fairy does not offer any refunds 

If your product arrives damaged, please take a few photos and email them to admin@fermentingfairy.com and we will decide the best course of action

If you entered the wrong shipping address, Fermenting Fairy is not responsible for refunding you or replacing your item

If you do a chargeback for any reason, you will be blocked from ordering from Fermenting Fairy in the future. The best way to communicate an issue is to email admin@fermentingfairy.com